By Lisa Kipps
At 9 o’clock in the morning Monday through Friday at St. Joseph Hospital, you’ll find the leadership team just standing around talking. And that’s a good thing.It’s called the Safety Huddle.
During the huddle, leaders representing every department in the facility go through a seven-point patient safety agenda.
No. 1: A quick update on key patient safety statistics, including how many days since the last serious safety event, how many days since the last patient fall, and the current patient loyalty score.
No. 2: What’s happened in the past 24 hours related to patient safety or patient experience?
No. 3: Any follow-ups to issues from the previous day? The expectation is that issues are to be resolved within 24 hours.
No. 4: Anything anticipated for today that could become a safety concern?
No. 5: Any good safety catches or great patient experience stories? The stories help St. Joseph identify heroes and assures that what one department learns is shared with all.
No. 6: Any announcements?
No. 7: The final item is a brief prayer, assuring that every member of the team leaves the huddle thinking about his or her reason for being there that day — to care for patients in the best way possible.
April will mark the one-year anniversary of the Safety Huddle. Eighty percent of the time it’s led by the president of St. Joseph Hospital, Kathy Young, MS, FACHE. Each individual department has their own safety huddles, too. The message at St.Joseph is crystal clear: Patient Safety is the No. 1 priority. There isn’t a single employee who does not know that.
Meeting in a huddle instills a sense of teamwork.
“The beauty of huddle is it strengthens the sense of team,” said John Rudy, PhD, executive director of diagnostic and treatment services. “When there’s a problem, it’s not ‘there’s a maintenance problem or a housekeeping problem or whatever.’ It’s our problem.”
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